Frequently Asked Questions
Everything you need to know about your Tombolo experience.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your domestic return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Tombolo garments?
To preserve the quality and vibrant colors of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Detailed care instructions are also located on the inner seam label.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Affirm or Klarna.